Deskpro
Deskpro combines support channels in an agent inbox with a help centre, reporting and optional advanced AI and enterprise functions. Cloud and private deployment require separate commercial evaluation.
Compare products →Freshservice
What is Freshservice?
IT service management software for employee support, incidents and service requests, with higher editions adding broader IT operations workflows.
Freshservice
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit Freshservice ↗Who should take a closer look?
IT teams managing internal employee requests and structured service operations.
Explore the required features and plan before choosing.Alternatives to Freshservice
osTicket
osTicket is an open-source ticket system for routing customer enquiries, managing service deadlines and publishing a support portal. Self-hosting and the commercial SupportSystem service have different operating costs.
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Zammad
Zammad is an open-source help desk with ticket workflows and a commercial hosted service. Hosted editions differ in agents, channels, service levels and knowledge-base capabilities.
Compare products →Freshservice features
Vendor-described capabilities; availability can depend on the plan.
- Incident and knowledge management
- Employee support portal
- Service catalogue on Growth and above
- Change and problem management on Pro and above
Freshservice pricing considerations
Paid plans / trial
Agent subscriptions depend on edition and term. Confirm IT asset capacity and AI add-ons rather than treating the base seat price as the complete cost.
Trial access is offered; Starter, Growth and Pro are paid plans, with Enterprise quoted separately.
Calculate costs from your vendor quote →What to check before choosing
- Freshservice is focused on IT service management; Freshdesk is a separate customer support product.
- Asset allowances, advanced IT workflows and Freddy AI capabilities need edition and add-on checks.
Test the same sample work, confirm your required plan and check how to export your data before committing.
Freshservice FAQs
Does Freshservice have a free plan?
Trial access is offered; Starter, Growth and Pro are paid plans, with Enterprise quoted separately.
Who is Freshservice for?
IT teams managing internal employee requests and structured service operations.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.