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Customer communication software offering free live chat, ticketing and a hosted knowledge base, with optional paid services and add-ons.
Compare products →Crisp
What is Crisp?
Customer support software combining website chat, a shared inbox and paid knowledge-base, routing and AI features.
Crisp
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit Crisp ↗Who should take a closer look?
Teams wanting customer conversations and paid support tools organised in one workspace.
Explore the required features and plan before choosing.Alternatives to Crisp
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Customer support software combining a shared inbox, a knowledge base and a website support widget, with paid routing and automation options.
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Front
A shared inbox and customer operations platform with assignments, internal collaboration, ticketing and plan-specific channel and automation support.
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Explore the relevant plan and workflow differences before choosing your shortlist.
Crisp features
Vendor-described capabilities; availability can depend on the plan.
- Website live chat
- Shared inbox on paid plans
- Knowledge base on Essentials and above
- Routing and support automation by plan
- Hugo AI with usage credits
Crisp pricing considerations
Free plan available
Pricing is per workspace. The verified EUR view lists Mini €45, Essentials €95 and Plus €295 per month; Plus additional-agent fees and Hugo usage are separate. No GBP conversion is claimed.
An ongoing Free plan includes two agents. A 14-day trial of a paid package is separate from that retained free feature set.
Calculate costs from your vendor quote →What to check before choosing
- Free includes two agents; Mini, Essentials and Plus include different agent allowances.
- Knowledge-base and deeper routing needs require a higher package than basic Free chat.
- Flat workspace fees do not remove additional-agent or AI usage charges.
Test the same sample work, confirm your required plan and check how to export your data before committing.
Crisp FAQs
Does Crisp have a free plan?
An ongoing Free plan includes two agents. A 14-day trial of a paid package is separate from that retained free feature set.
Who is Crisp for?
Teams wanting customer conversations and paid support tools organised in one workspace.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.