Help Scout
Customer support software combining a shared inbox, a knowledge base and a website support widget, with paid routing and automation options.
Compare products →tawk.to
What is tawk.to?
Customer communication software offering free live chat, ticketing and a hosted knowledge base, with optional paid services and add-ons.
tawk.to
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit tawk.to ↗Who should take a closer look?
Teams evaluating free support software and able to provide their own staffing or price a separate service.
Explore the required features and plan before choosing.Alternatives to tawk.to
Front
A shared inbox and customer operations platform with assignments, internal collaboration, ticketing and plan-specific channel and automation support.
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Zoho Desk
Customer support software organising email and web requests as tickets, with a help centre and additional channel and workflow capabilities by edition.
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Explore the relevant plan and workflow differences before choosing your shortlist.
tawk.to features
Vendor-described capabilities; availability can depend on the plan.
- Website chat widget
- Agent and property management
- Ticketing and email notifications
- Hosted knowledge base
- Mobile agent apps
tawk.to pricing considerations
Free plan available
Core software is free. Ask separately about optional branding removal, AI capacity, voice/video tools and hired-agent services, including currency and operating scope.
Core live chat, ticketing and knowledge-base software is offered free. Property members can be added without a per-agent core licence fee; staffing and add-ons are separate.
Calculate costs from your vendor quote →What to check before choosing
- Free core access keeps tawk.to branding; removing branding is optional and paid.
- AI Assist, outsourced staffing and other add-ons have separate terms and charges.
- A free software licence does not provide a person to answer customers or establish service quality.
Test the same sample work, confirm your required plan and check how to export your data before committing.
tawk.to FAQs
Does tawk.to have a free plan?
Core live chat, ticketing and knowledge-base software is offered free. Property members can be added without a per-agent core licence fee; staffing and add-ons are separate.
Who is tawk.to for?
Teams evaluating free support software and able to provide their own staffing or price a separate service.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.