LiveAgent
Customer service software connecting ticketing, live chat and a knowledge base, with call-centre and social support on higher plans.
Compare products →Zoho Desk
What is Zoho Desk?
Customer support software organising email and web requests as tickets, with a help centre and additional channel and workflow capabilities by edition.
Zoho Desk
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit Zoho Desk ↗Who should take a closer look?
Support teams moving from a shared email account to tracked customer requests.
Explore the required features and plan before choosing.Alternatives to Zoho Desk
Freshservice
IT service management software for employee support, incidents and service requests, with higher editions adding broader IT operations workflows.
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Deskpro
Deskpro combines support channels in an agent inbox with a help centre, reporting and optional advanced AI and enterprise functions. Cloud and private deployment require separate commercial evaluation.
Compare products →Zoho Desk features
Vendor-described capabilities; availability can depend on the plan.
- Email and web ticket intake
- Help centre and customer portal
- Support macros and templates
- Mobile support apps
Zoho Desk pricing considerations
Free plan available
Paid editions use agent-based subscriptions. Check regional currency, billing term and the exact channels and automation included in the chosen edition.
The Free plan supports three agents after the trial, with basic email tickets, a web form and help centre.
Calculate costs from your vendor quote →What to check before choosing
- Free is limited to three agents and one support email address.
- Advanced channels, automation and controls require a suitable paid edition.
Test the same sample work, confirm your required plan and check how to export your data before committing.
Zoho Desk FAQs
Does Zoho Desk have a free plan?
The Free plan supports three agents after the trial, with basic email tickets, a web form and help centre.
Who is Zoho Desk for?
Support teams moving from a shared email account to tracked customer requests.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.