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A shared inbox and customer operations platform with assignments, internal collaboration, ticketing and plan-specific channel and automation support.
Compare products →Help Scout
What is Help Scout?
Customer support software combining a shared inbox, a knowledge base and a website support widget, with paid routing and automation options.
Help Scout
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit Help Scout ↗Who should take a closer look?
Small support teams organising email conversations and self-service help before expanding their channels.
Explore the required features and plan before choosing.Alternatives to Help Scout
Zoho Desk
Customer support software organising email and web requests as tickets, with a help centre and additional channel and workflow capabilities by edition.
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LiveAgent
Customer service software connecting ticketing, live chat and a knowledge base, with call-centre and social support on higher plans.
Compare products →Compare Help Scout with alternatives
Explore the relevant plan and workflow differences before choosing your shortlist.
Help Scout features
Vendor-described capabilities; availability can depend on the plan.
- Shared support inbox
- Docs knowledge base
- Beacon website support widget
- Saved replies and conversation assignment
- Workflow and routing options by plan
Help Scout pricing considerations
Free plan available
Free plus Standard, Plus and Pro. The checked annual-billing display is US$25, US$45 and US$75 per user/month; monthly-billed rates are US$30, US$54 and US$90. Tax, add-ons and user minimums need separate checks.
Free is a continuing limited plan; its 100-contact monthly allowance is distinct from the number of conversations.
Calculate costs from your vendor quote →What to check before choosing
- Free supports five users, one Inbox, one Docs site and 100 helped contacts per monthly cycle.
- Paid user subscriptions, extra inboxes or Docs sites and AI Answers can add separate costs.
Test the same sample work, confirm your required plan and check how to export your data before committing.
Help Scout FAQs
Does Help Scout have a free plan?
Free is a continuing limited plan; its 100-contact monthly allowance is distinct from the number of conversations.
Who is Help Scout for?
Small support teams organising email conversations and self-service help before expanding their channels.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.