Intercom
A customer service platform combining a shared inbox, ticketing, Messenger and a help centre with Fin AI Agent and paid automation capabilities.
Compare products →Zammad
What is Zammad?
Zammad is an open-source help desk with ticket workflows and a commercial hosted service. Hosted editions differ in agents, channels, service levels and knowledge-base capabilities.
Zammad
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit Zammad ↗Who should take a closer look?
Support teams comparing managed hosting with an internally maintained help desk
Explore the required features and plan before choosing.Alternatives to Zammad
HappyFox Help Desk
Support ticketing and knowledge-base software with agent-based and alternative unlimited-agent pricing arrangements.
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Kayako
Customer support platform whose current offer centres on Kay, an AI agent performing connected support actions and escalating unresolved issues.
Compare products →Compare Zammad with alternatives
Explore the relevant plan and workflow differences before choosing your shortlist.
Zammad features
Vendor-described capabilities; availability can depend on the plan.
- Ticket workflows and history
- Hosted channel and SLA options
- Open-source self-hosting
Zammad pricing considerations
Free self-hosted software
Hosted plans charge per agent and exclude VAT. Optional AI calls, paid self-hosted support and hosting costs are separate.
The self-hosted open-source software is free; hosted plans are paid after a 30-day trial.
Calculate costs from your vendor quote →What to check before choosing
- Hosted Starter permits at most five agents; Professional at most 35.
- Self-hosting needs an operations owner, and hosted AI usage can cost extra.
Test the same sample work, confirm your required plan and check how to export your data before committing.
Zammad FAQs
Does Zammad have a free plan?
The self-hosted open-source software is free; hosted plans are paid after a 30-day trial.
Who is Zammad for?
Support teams comparing managed hosting with an internally maintained help desk
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.