Zammad
Zammad is an open-source help desk with ticket workflows and a commercial hosted service. Hosted editions differ in agents, channels, service levels and knowledge-base capabilities.
Compare products →osTicket
What is osTicket?
osTicket is an open-source ticket system for routing customer enquiries, managing service deadlines and publishing a support portal. Self-hosting and the commercial SupportSystem service have different operating costs.
osTicket
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit osTicket ↗Who should take a closer look?
Teams with a technical owner for a self-hosted ticket system
Explore the required features and plan before choosing.Alternatives to osTicket
Intercom
A customer service platform combining a shared inbox, ticketing, Messenger and a help centre with Fin AI Agent and paid automation capabilities.
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HappyFox Help Desk
Support ticketing and knowledge-base software with agent-based and alternative unlimited-agent pricing arrangements.
Compare products →Compare osTicket with alternatives
Explore the relevant plan and workflow differences before choosing your shortlist.
osTicket features
Vendor-described capabilities; availability can depend on the plan.
- Email and web enquiry routing
- Ticket filters and service levels
- Customer support portal
osTicket pricing considerations
Free self-hosted software
Self-hosted software has no licence fee. Commercial hosting and professional support are separate paid arrangements.
The open-source self-hosted software is free; hosting and operational work are separate.
Calculate costs from your vendor quote →What to check before choosing
- Self-hosting needs servers, upgrades, backups and mail configuration.
- Commercial SupportSystem hosting is a paid service rather than the free download.
Test the same sample work, confirm your required plan and check how to export your data before committing.
osTicket FAQs
Does osTicket have a free plan?
The open-source self-hosted software is free; hosting and operational work are separate.
Who is osTicket for?
Teams with a technical owner for a self-hosted ticket system
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.