Freshservice
IT service management software for employee support, incidents and service requests, with higher editions adding broader IT operations workflows.
Compare products →LiveAgent
What is LiveAgent?
Customer service software connecting ticketing, live chat and a knowledge base, with call-centre and social support on higher plans.
LiveAgent
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit LiveAgent ↗Who should take a closer look?
Service teams comparing email and chat support with packages that also cover telephone and social channels.
Explore the required features and plan before choosing.Alternatives to LiveAgent
Deskpro
Deskpro combines support channels in an agent inbox with a help centre, reporting and optional advanced AI and enterprise functions. Cloud and private deployment require separate commercial evaluation.
Compare products →
osTicket
osTicket is an open-source ticket system for routing customer enquiries, managing service deadlines and publishing a support portal. Self-hosting and the commercial SupportSystem service have different operating costs.
Compare products →LiveAgent features
Vendor-described capabilities; availability can depend on the plan.
- Support ticketing
- Live chat
- Knowledge base and customer portal
- Call centre and IVR on Medium and above
LiveAgent pricing considerations
Paid plans / trial
Small, Medium, Large and Enterprise are priced per agent, with monthly or annual billing. Compare required channels and any usage-based AI costs.
The current pricing page offers a 30-day trial for paid packages; it does not list a permanent free hosted package.
Calculate costs from your vendor quote →What to check before choosing
- Call-centre, SLA and reporting capabilities require Medium or above.
- Several social channels are listed under Large; confirm AI usage and channel scope in the quote.
Test the same sample work, confirm your required plan and check how to export your data before committing.
LiveAgent FAQs
Does LiveAgent have a free plan?
The current pricing page offers a 30-day trial for paid packages; it does not list a permanent free hosted package.
Who is LiveAgent for?
Service teams comparing email and chat support with packages that also cover telephone and social channels.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.