Gorgias
Ecommerce customer support software combining helpdesk tickets and connected store workflows, with a separately charged AI Agent.
Compare products →Kayako
What is Kayako?
Customer support platform whose current offer centres on Kay, an AI agent performing connected support actions and escalating unresolved issues.
Kayako
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit Kayako ↗Who should take a closer look?
Service teams evaluating an AI support agent alongside their existing operational systems.
Explore the required features and plan before choosing.Alternatives to Kayako
Zendesk
Customer service software with ticket handling, routing and reporting, plus suite editions that combine messaging, knowledge and voice channels.
Compare products →
Freshdesk
A helpdesk for managing customer tickets, a shared inbox and self-service content, with paid automation and service reporting options.
Compare products →Kayako features
Vendor-described capabilities; availability can depend on the plan.
- AI support conversations
- Connected refund and order actions
- API integrations
- Human escalation
Kayako pricing considerations
Paid plans / trial
Budget qualifying resolved interactions and confirm the complete contract and integration scope. Do not apply legacy helpdesk seat prices to the current Kay offer.
The current pricing offer is paid, outcome-based Kay access discussed with the vendor; no permanent free production plan is confirmed.
Calculate costs from your vendor quote →What to check before choosing
- Current Kay pricing differs from historical seat-based Kayako helpdesk plans.
- Actions depend on integration permissions and configured business rules; published demonstrations are not measured results for your operation.
Test the same sample work, confirm your required plan and check how to export your data before committing.
Kayako FAQs
Does Kayako have a free plan?
The current pricing offer is paid, outcome-based Kay access discussed with the vendor; no permanent free production plan is confirmed.
Who is Kayako for?
Service teams evaluating an AI support agent alongside their existing operational systems.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.