osTicket
osTicket is an open-source ticket system for routing customer enquiries, managing service deadlines and publishing a support portal. Self-hosting and the commercial SupportSystem service have different operating costs.
Compare products →Deskpro
What is Deskpro?
Deskpro combines support channels in an agent inbox with a help centre, reporting and optional advanced AI and enterprise functions. Cloud and private deployment require separate commercial evaluation.
Deskpro
Explore the official product
See the vendor’s current capabilities, product information and plan details.
Visit Deskpro ↗Who should take a closer look?
Support organisations needing centralised channels and deployment choices
Explore the required features and plan before choosing.Alternatives to Deskpro
Zammad
Zammad is an open-source help desk with ticket workflows and a commercial hosted service. Hosted editions differ in agents, channels, service levels and knowledge-base capabilities.
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Intercom
A customer service platform combining a shared inbox, ticketing, Messenger and a help centre with Fin AI Agent and paid automation capabilities.
Compare products →Deskpro features
Vendor-described capabilities; availability can depend on the plan.
- Unified support inbox
- Self-service help centre
- Agent reporting and integrations
Deskpro pricing considerations
Paid plans / trial
Cloud pricing is per agent with plan minimums. Request a separate scope for Deskpro Private and optional implementation services.
A product tour is available; no ongoing free production package is listed.
Calculate costs from your vendor quote →What to check before choosing
- Cloud Team has a minimum of five agents; higher plans have larger minimums.
- AI, multi-brand and private deployment scope must be checked in the chosen package.
Test the same sample work, confirm your required plan and check how to export your data before committing.
Deskpro FAQs
Does Deskpro have a free plan?
A product tour is available; no ongoing free production package is listed.
Who is Deskpro for?
Support organisations needing centralised channels and deployment choices
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.