What is OpenText Contact Center Analytics?
OpenText Contact Center Analytics analyses customer interactions across contact-centre channels.
Who is OpenText Contact Center Analytics for?
Teams evaluating speech analytics and text analytics. Assess interaction trend dashboards alongside the team’s data, permissions and deployment requirements.
OpenText Contact Center Analytics features
The core capabilities to consider for your workflow.
- Speech analytics
- Text analytics
- Interaction trend dashboards
OpenText Contact Center Analytics pricing
Check product licensing
Request current licensing for the exact product, deployment and usage scope. Confirm required platform subscriptions, optional modules, implementation and support separately; no unverified price is quoted here.
Calculate the cost of your quote →Free access & evaluation
Confirm current trial eligibility, academic access and any included allowances for this specific product. A trial or access to another product in the vendor’s portfolio does not establish a permanent free production plan.
Before you choose OpenText Contact Center Analytics
Confirm recording access, language coverage, retention and the privacy controls for customer and employee conversations.
Explore related software
OpenText Contact Center Analytics FAQs
Does OpenText Contact Center Analytics have a free plan?
Confirm current trial eligibility, academic access and any included allowances for this specific product. A trial or access to another product in the vendor’s portfolio does not establish a permanent free production plan.
Who is OpenText Contact Center Analytics for?
Teams evaluating speech analytics and text analytics. Assess interaction trend dashboards alongside the team’s data, permissions and deployment requirements.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.