What is Odoo Helpdesk?
Odoo Helpdesk tracks and prioritises customer support tickets through Odoo's help-desk application.
Who is Odoo Helpdesk for?
Teams responsible for customer and field service that need support tickets and want to evaluate the complete delivery, access and cost requirements.
Odoo Helpdesk features
The core capabilities to consider for your workflow.
- Support tickets
- Ticket prioritisation
- Support workflows
Odoo Helpdesk pricing
Conditional One App Free access
Compare One App Free eligibility with the applicable Standard or Custom plan. Confirm the selected applications, users, deployment, implementation and any separately priced hosting.
Calculate the cost of your quote →Free access & evaluation
Odoo offers One App Free on Odoo Online, including the selected app and its required dependencies. Adding other independent apps can move the database to a paid plan; confirm the intended combination.
Before you choose Odoo Helpdesk
Define intake channels, assignment, scheduling, escalation and customer-information handovers.
Check agent or worker licensing, channel entitlements and connected telephony or messaging costs.
Explore related software
Odoo Helpdesk FAQs
Does Odoo Helpdesk have a free plan?
Odoo offers One App Free on Odoo Online, including the selected app and its required dependencies. Adding other independent apps can move the database to a paid plan; confirm the intended combination.
Who is Odoo Helpdesk for?
Teams responsible for customer and field service that need support tickets and want to evaluate the complete delivery, access and cost requirements.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.