What is HubSpot Service Hub?
HubSpot’s customer-service product for ticketing, help-desk operations, self-service and customer-success work connected to its CRM platform. Free tools and paid editions cover different service scopes.
Who is HubSpot Service Hub for?
Teams that want support and customer-success work connected to HubSpot customer records and can match roles and capabilities to the retained edition.
HubSpot Service Hub features
The core capabilities to consider for your workflow.
- Customer tickets and team email
- Help-desk workspace on qualifying editions
- Customer knowledge base
- Customer portal
- Service reporting and SLAs
- CRM-connected customer context
HubSpot Service Hub pricing
Free plan available
Paid editions use seat-based offers with regional and billing-term differences. Confirm required service seats, AI-credit allowances, onboarding, connected products and the price after any offer.
Calculate the cost of your quote →Free access & evaluation
Free Service Hub tools are offered. Starter, Professional and Enterprise extend that scope; a premium trial is not permanent access to all paid capabilities.
Before you choose HubSpot Service Hub
The advanced help-desk workspace, knowledge base and customer-success capabilities are edition-dependent.
HubSpot Credits, seats, other Hubs, onboarding and integrations need separate commercial review; do not assume their allowances add together.
Prepare the purchasing brief with the shared-inbox evaluation checklist. Keep the quoted scope and your own acceptance results with the shortlist.
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HubSpot Service Hub FAQs
Is Service Hub’s advanced help desk included in every free HubSpot account?
The checked page places the help-desk workspace in a paid edition. Free tools have a smaller ticketing and team-email scope.
Do HubSpot AI-credit allowances simply add across every Hub?
Do not budget them that way. Confirm the account-level credit allowance and the entitlements of the actual purchased products.