What is Frappe Helpdesk?
Frappe Helpdesk manages support tickets through email and a customer portal.
Who is Frappe Helpdesk for?
Teams responsible for customer and field service that need ticket management and want to evaluate the complete delivery, access and cost requirements.
Frappe Helpdesk features
The core capabilities to consider for your workflow.
- Ticket management
- Service-level tracking
- Knowledge base
Frappe Helpdesk pricing
Open-source software
Assess the applicable software licence and distribution, then budget deployment, infrastructure, maintenance and support. A commercial hosted service or support contract can be priced separately.
Calculate the cost of your quote →Free access & evaluation
An open-source software edition is available. Hosting, infrastructure, administration, support and separately licensed extensions can still cost money.
Before you choose Frappe Helpdesk
Define intake channels, assignment, scheduling, escalation and customer-information handovers.
Check agent or worker licensing, channel entitlements and connected telephony or messaging costs.
Explore related software
Frappe Helpdesk FAQs
Does Frappe Helpdesk have a free plan?
An open-source software edition is available. Hosting, infrastructure, administration, support and separately licensed extensions can still cost money.
Who is Frappe Helpdesk for?
Teams responsible for customer and field service that need ticket management and want to evaluate the complete delivery, access and cost requirements.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.