What is TOPdesk?
TOPdesk is a service-management platform for ticket handling, self-service, knowledge and asset information. Essential, Engaged and Excellent packages add different process and collaboration capabilities. Its agent-based commercial model separates people who handle tickets from end users and people with view-only access.
Who is TOPdesk for?
Service teams evaluating IT support together with shared service and facilities workflows.
TOPdesk features
The core capabilities to consider for your workflow.
- Incident and asset management
- Self-service portal and knowledge base
- Change and problem management by plan
- Service reporting and API integration
TOPdesk pricing
Paid plans / trial
Agent-based pricing varies with the number of agents. Published plans include unlimited assets, tickets and end users; confirm currency, tax, fair-use terms and separately quoted implementation.
Calculate the cost of your quote →Free access & evaluation
The reviewed pricing page presents paid packages rather than an ongoing free production plan. Demonstrations do not establish retained free access.
Before you choose TOPdesk
Change, problem, project and AI capabilities vary across the retained package.
Implementation consultancy can be additional; fair-use conditions and contract terms still need review.
Explore TOPdesk in more detail
Take a closer look at the decisions behind this product.
SolarWinds Service Desk vs TOPdesk
Read the articleCompare TOPdesk
Explore the individual profiles
TOPdesk FAQs
Does TOPdesk have a free plan?
The reviewed pricing page presents paid packages rather than an ongoing free production plan. Demonstrations do not establish retained free access.
Who is TOPdesk for?
Service teams evaluating IT support together with shared service and facilities workflows.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.