What is SolarWinds Service Desk?
SolarWinds Service Desk is a cloud ITSM service for incidents, employee requests, knowledge and change workflows. Its Essentials, Advanced and Premier plans differ in automation, administration and AI capabilities. Technician subscriptions and separately scoped IT asset requirements both belong in a complete budget.
Who is SolarWinds Service Desk for?
IT teams evaluating hosted service management with a technician-based subscription.
SolarWinds Service Desk features
The core capabilities to consider for your workflow.
- Incident and service request workflows
- Knowledge base and service portal
- Change and configuration management
- Automation and AI tools by plan
SolarWinds Service Desk pricing
Paid plans / trial
Subscription pricing is per technician with annual billing and unlimited requestors. Confirm IT asset pricing, retained plan, currency, tax and any implementation services.
Calculate the cost of your quote →Free access & evaluation
A 30-day trial provides Premier access. It is temporary evaluation access, not an ongoing free production plan.
Before you choose SolarWinds Service Desk
The 30-day trial exposes Premier features; the retained plan may differ.
Asset pricing is requested separately, and advanced API, sandbox and AI scope varies by plan.
Explore SolarWinds Service Desk in more detail
Take a closer look at the decisions behind this product.
SolarWinds Service Desk vs TOPdesk
Read the articleCompare SolarWinds Service Desk
Explore the individual profiles
SolarWinds Service Desk FAQs
Does SolarWinds Service Desk have a free plan?
A 30-day trial provides Premier access. It is temporary evaluation access, not an ongoing free production plan.
Who is SolarWinds Service Desk for?
IT teams evaluating hosted service management with a technician-based subscription.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.