What is Zoho TeamInbox?
A shared-inbox service for teams managing incoming and outgoing conversations together, with thread ownership, internal discussion, shared drafts and channel-dependent communication workflows.
Who is Zoho TeamInbox for?
Teams handling shared addresses and collaborative replies that need clear conversation ownership without assuming every full help-desk workflow is included.
Zoho TeamInbox features
The core capabilities to consider for your workflow.
- Shared incoming channels
- Conversation assignments
- Internal discussions
- Draft sharing and response templates
- Rules and activity history
- Analytics on qualifying plans
Zoho TeamInbox pricing
Paid plans / trial
Pricing depends on the selected package and users, with additional channels available as add-ons. Check web versus mobile-only scope, currency, billing period and applicable messaging charges.
Calculate the cost of your quote →Free access & evaluation
A 14-day trial is offered; the pricing FAQ requires a paid plan to continue after the trial.
Before you choose Zoho TeamInbox
TeamInbox and Zoho Desk are different products; verify ticketing, SLA and reporting requirements against the selected one.
Web and mobile-only packages, user limits, channels and analytics have different scopes.
Prepare the purchasing brief with the shared-inbox evaluation checklist. Keep the quoted scope and your own acceptance results with the shortlist.
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Zoho TeamInbox FAQs
Is Zoho TeamInbox the same as Zoho Desk?
No. TeamInbox focuses on collaborative conversations; assess formal help-desk and SLA requirements against the intended product.
Can Zoho TeamInbox be used free indefinitely after the trial?
The checked pricing FAQ says a paid plan is required to continue after the 14-day trial.