CRM software

Dynamics 365 Customer Insights

Updated

Visit website
01 / Overview

What is Dynamics 365 Customer Insights?

Dynamics 365 Customer Insights connects customer data and marketing journeys so organisations can build a more unified view of their audiences.

Who is Dynamics 365 Customer Insights for?

Teams responsible for customer and revenue operations that need customer-data unification and want to evaluate the complete delivery, access and cost requirements.

02 / Capabilities

Dynamics 365 Customer Insights features

The core capabilities to consider for your workflow.

  • Customer-data unification
  • Marketing journeys
  • Audience insights
03 / Plans & costs

Dynamics 365 Customer Insights pricing

Plan availability

Check current plans

Confirm the required edition, users, modules and usage in the current offer. Include implementation, integrations and ongoing support in the full buying scope.

Calculate the cost of your quote →

Free access & evaluation

Review the current free, trial and paid access options with the vendor. A trial or demonstration does not establish an ongoing free production entitlement.

04 / Buying checklist

Before you choose Dynamics 365 Customer Insights

  • Define which customer records, commercial stages and handovers the selected package must support.

  • Validate the data permissions, connected systems and edition requirements before migrating live records.

05 / Related software

Explore related software

06 / Questions answered

Dynamics 365 Customer Insights FAQs

Does Dynamics 365 Customer Insights have a free plan?

Review the current free, trial and paid access options with the vendor. A trial or demonstration does not establish an ongoing free production entitlement.

Who is Dynamics 365 Customer Insights for?

Teams responsible for customer and revenue operations that need customer-data unification and want to evaluate the complete delivery, access and cost requirements.

What should I compare before buying?

Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.