What is PagerDuty?
PagerDuty coordinates incident response, on-call schedules and escalation workflows within a wider operations platform. Its Free incident-management plan, paid seats, platform bundles and add-ons have different limits and purchase boundaries.
Who is PagerDuty for?
Operations teams defining how an incident reaches an accountable responder, escalates and is reviewed after resolution.
Define the response rather than just the alert
Identify who receives an incident, how they acknowledge it and who takes over if the first responder is unavailable. PagerDuty’s current pricing distinguishes incident-management plans from platform bundles.
Review Datadog or Grafana separately for monitoring requirements, and Statuspage for a customer-facing communication workflow.
PagerDuty features
The core capabilities to consider for your workflow.
- Incident triage and response workflows
- On-call schedules and escalation policies
- Operational integrations and automation by package
PagerDuty pricing
Free incident-management plan
Compare incident-management seats with the wider platform bundles and separately purchased add-ons. Include the required users, events, automation or AI actions and notification scope in the retained offer.
Calculate the cost of your quote →Free access & evaluation
PagerDuty lists Free incident management for five users with one on-call schedule and one escalation policy. Its free SMS/phone allowance is limited rather than unlimited.
Before you choose PagerDuty
Free incident management supports five users, one schedule and one escalation policy.
Free SMS and phone notifications have a monthly allowance.
Status Pages, AIOps and other automation capabilities require separate package or add-on checks.
Review the escalation path without paging real people
Prepare a fictional incident, primary responder, backup and expected escalation. Agree the acknowledgement, closure and review record before an authorised test is scheduled.
Keep notification allowances, responder seats and automation actions with the evaluation brief. A configured route does not establish that a real incident has been detected, delivered or resolved.
Explore related incident management tools
PagerDuty FAQs
How many users are included in PagerDuty Free incident management?
The reviewed Free incident-management offer includes five users, one on-call schedule and one escalation policy.
Are SMS and phone notifications unlimited on PagerDuty Free?
No. PagerDuty’s pricing footnote gives Free accounts 100 global SMS or phone notifications per month.
How many on-call schedules can PagerDuty Free use?
PagerDuty lists one on-call schedule and one escalation policy in the reviewed Free incident-management plan.
Are PagerDuty Status Pages included in every incident-management plan?
Do not assume that. The current pricing page lists Status Pages among separately purchased add-ons for the incident-management offer.
What should a PagerDuty evaluation verify?
Define the event, responder, acknowledgement, escalation and closure record. Verify the actual notification and automation entitlements before conducting an authorised test.