What is Microsoft Dynamics 365 Contact Center?
Microsoft’s cloud contact-centre application for voice and digital customer interactions, routing, representative assistance and supervisory insights, with connections to existing CRM systems.
Who is Microsoft Dynamics 365 Contact Center for?
Contact-centre teams that need coordinated channels and routing with a defined CRM, service-management and telephony architecture.
Microsoft Dynamics 365 Contact Center features
The core capabilities to consider for your workflow.
- Voice and digital channels
- Unified interaction routing
- AI-assisted self-service
- Representative conversation assistance
- Supervisory tools and analytics
- CRM connectivity
Microsoft Dynamics 365 Contact Center pricing
Paid plans / trial
Confirm the selected Contact Center offer, licensed users, channels and regional terms. Include telephony, applicable consumption, connected CRM applications and implementation in the complete proposal.
Calculate the cost of your quote →Free access & evaluation
Microsoft offers evaluation access; the production service requires applicable paid licensing and usage terms.
Before you choose Microsoft Dynamics 365 Contact Center
Contact Center and Dynamics 365 Customer Service are separately scoped applications; specify the intended case-management and CRM arrangement.
Telephony, channel usage, AI capacity and regional availability need review alongside the user licence.
Prepare the purchasing brief with the shared-inbox evaluation checklist. Keep the quoted scope and your own acceptance results with the shortlist.
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Microsoft Dynamics 365 Contact Center FAQs
Can Dynamics 365 Contact Center work with an existing CRM?
Microsoft positions it to connect with existing CRMs. Confirm the required connector, case workflow and implementation.
Is Dynamics 365 Customer Service automatically the same licence?
They are separately scoped applications. Confirm case management, contact-centre channels and any combined offer in the actual proposal.