What is ServiceNow ITSM?
ServiceNow IT Service Management manages incidents, service requests, problems and changes on the ServiceNow platform. Its current Foundation, Advanced and Prime packages place different automation and service-management capabilities around that work. Scope the ITSM subscription separately from the wider ServiceNow portfolio.
Who is ServiceNow ITSM for?
Organisations evaluating governed IT service workflows on the ServiceNow platform.
ServiceNow ITSM features
The core capabilities to consider for your workflow.
- Incident and request management
- Service catalogue and self-service
- Problem and change management by package
- Configuration data and workflow integration
ServiceNow ITSM pricing
Paid plans / trial
Custom quote for the required ITSM package. Include licensed roles, AI entitlements, integration, migration and ongoing administration; confirm currency, contract period and tax.
Calculate the cost of your quote →Free access & evaluation
No ongoing free production ITSM plan is presented on the reviewed package page. A demonstration or developer environment is not a production subscription.
Before you choose ServiceNow ITSM
Advanced and Prime capabilities should not be assumed in Foundation.
Confirm connected IT operations, asset lifecycle, AI usage and implementation in the actual proposal.
Explore ServiceNow ITSM in more detail
Take a closer look at the decisions behind this product.
ServiceNow ITSM vs BMC Helix ITSM
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ServiceNow ITSM vs BMC Helix ITSM
Compare ServiceNow ITSM and BMC Helix ITSM for incident handling, configuration data, change workflows, connected products and the work behind migration.
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ServiceNow ITSM vs Ivanti
Compare ServiceNow ITSM and Ivanti Neurons for ITSM for platform scope, hosting decisions, change management, AI eligibility and implementation ownership.
Read the comparisonExplore the individual profiles
ServiceNow ITSM FAQs
Does ServiceNow ITSM have a free plan?
No ongoing free production ITSM plan is presented on the reviewed package page. A demonstration or developer environment is not a production subscription.
Who is ServiceNow ITSM for?
Organisations evaluating governed IT service workflows on the ServiceNow platform.
What should I compare before buying?
Check the tier that contains your essential features, confirm plan limits and compare the total quote with your own expected usage.