{
  "ids": [
    "connectwise-screenconnect",
    "goto-resolve"
  ],
  "title": "ScreenConnect vs Resolve: remote support or UEM?",
  "heading": "ScreenConnect vs LogMeIn Resolve",
  "deck": "Compare a technician-led remote-support purchase with Resolve’s wider endpoint-management scope, including concurrency, endpoint commitments and free limits.",
  "answerHeading": "Are you replacing a support tool or managing a fleet?",
  "answer": "Shortlist ScreenConnect when the buying brief centres on technician-led remote access and support. Include LogMeIn Resolve, formerly GoTo Resolve, when the brief also needs endpoint monitoring, ticketing, automation or MDM in a selected plan. Compare the same remote-support entitlement first, then separately price the extra management scope. Resolve Free is limited RMM and access, not evidence that every paid support workflow is free.",
  "rows": [
    [
      "Product identity",
      "ConnectWise ScreenConnect",
      "LogMeIn Resolve, formerly GoTo Resolve"
    ],
    [
      "Primary buying scope",
      "Remote access and technician support",
      "Remote support plus tiered endpoint-management capabilities"
    ],
    [
      "Support capacity",
      "Plans specify technician concurrency and session rules",
      "Check remote-support licences alongside managed endpoints"
    ],
    [
      "Unattended access",
      "Agent allowances differ by plan",
      "Endpoint capacity depends on chosen plan"
    ],
    [
      "Background work",
      "Backstage and command-line access depend on tier",
      "Background tools and management scope depend on package"
    ],
    [
      "Free availability",
      "Current pricing lists paid support plans",
      "Limited Resolve Free RMM and access; broader trial is temporary"
    ],
    [
      "Budget boundary",
      "Remote-support plan plus required extensions",
      "Endpoints, support licences, management tier and add-ons"
    ]
  ],
  "scenarios": [
    {
      "name": "An MSP retains its current RMM",
      "question": "Which remote-support capability is missing from the existing stack?",
      "left": "Quote the technician plan and required unattended-agent coverage.",
      "right": "Separate standalone support needs from overlapping management features.",
      "note": "Avoid paying for a second management workflow before deciding which system owns device policy."
    },
    {
      "name": "One IT team replaces several tools",
      "question": "Can incidents lead into the necessary device action?",
      "left": "Map ScreenConnect sessions to the retained ticketing and monitoring tools.",
      "right": "Evaluate ticketing, support and monitoring in the relevant Resolve tier.",
      "note": "A broad product portfolio does not establish that every workflow is included in the quoted plan."
    },
    {
      "name": "A five-device trial environment",
      "question": "What functionality remains after promotional access ends?",
      "left": "Record the paid ScreenConnect package required for the pilot’s support tasks.",
      "right": "Separate Resolve Free’s limited RMM and access from trial-only capabilities.",
      "note": "The retained plan must be recorded before the evaluation account changes state."
    },
    {
      "name": "A growing unattended fleet",
      "question": "How does the bill change as devices and technicians increase?",
      "left": "Model concurrent technicians, sessions and unattended agents under the selected plan.",
      "right": "Model managed endpoints, plan minimums and remote-support licences.",
      "note": "Use the same twelve-month device forecast for both quotes."
    }
  ],
  "sections": [
    {
      "id": "scope-map",
      "title": "Draw the boundary around the support purchase",
      "navLabel": "Draw the boundary around the support purchase",
      "paragraphs": [
        "List the tasks that trigger the purchase: helping a user, accessing an unattended workstation, investigating a device alert or applying a management policy. Then mark which tasks an existing tool already handles. A remote-support subscription and a broader endpoint-management programme can solve overlapping problems while requiring different operating changes.",
        "Have the same technician perform one authorised incident workflow in each pilot. Include the handover to the ticketing or asset system, not just the moment remote control begins. Record any additional subscription, integration or manual copying needed to finish the proposed process."
      ]
    },
    {
      "id": "retained-entitlements",
      "title": "Compare the plan you will keep",
      "navLabel": "Compare the plan you will keep",
      "paragraphs": [
        "Trials can expose features that disappear or require another tier. Keep a feature-to-plan checklist and request a quote covering normal device growth and busy support periods. Separate endpoint commitments from support-agent concurrency so the invoice can be explained by the operational forecast.",
        "Decide who will approve remote-access policies and maintain installed agents. Removing a customer, employee or old workstation should have a documented effect on credentials and unattended access. This proposed governance check is part of purchase acceptance, not a claim that either platform has been independently audited here."
      ]
    }
  ],
  "faqs": [
    {
      "question": "Is GoTo Resolve now called LogMeIn Resolve?",
      "answer": "Yes. The current official product is LogMeIn Resolve; older GoTo Resolve documentation and names still appear."
    },
    {
      "question": "Is Resolve Free the full paid support platform?",
      "answer": "No. The free offer has limited RMM and remote-access scope for up to five devices. Check the retained entitlement for broader support or management work."
    },
    {
      "question": "Are ScreenConnect and the entire ConnectWise suite one subscription?",
      "answer": "Do not assume so. This comparison covers ScreenConnect; other ConnectWise products and integrations need their own entitlement review."
    },
    {
      "question": "Should every support team buy UEM?",
      "answer": "Only if its required management workflows justify that scope. Begin with an operational brief and compare the plan needed to fulfil it."
    }
  ],
  "id": "connectwise-screenconnect-vs-goto-resolve",
  "kicker": "Remote-access comparison",
  "description": "Compare a technician-led remote-support purchase with Resolve’s wider endpoint-management scope, including concurrency, endpoint commitments and free limits.",
  "checkedAt": "2026-10-15",
  "researchTag": "Software buying comparison",
  "researchLimit": "Published product scope and access are compared. Scenarios and acceptance checks are proposed; no hands-on benchmark, security audit or measured recovery result is implied.",
  "datasetDescription": "Seven product differences, four hypothetical buying scenarios and a four-row acceptance checklist.",
  "type": "workflow-buying",
  "exampleTable": {
    "caption": "Proposed acceptance checks for a hypothetical evaluation; these are not measured product results.",
    "headers": [
      "Requirement",
      "Evidence to collect",
      "Acceptance condition"
    ],
    "rows": [
      [
        "Support incident",
        "A scripted request, session and documented handover",
        "The retained plan covers every required support step"
      ],
      [
        "Capacity",
        "Peak technicians and expected unattended fleet",
        "The quote states both concurrency and endpoint rules"
      ],
      [
        "Management overlap",
        "A list of monitoring, patching and ticketing owners",
        "Every workflow has one agreed system of record"
      ],
      [
        "Exit and renewal",
        "Endpoint removal steps and an itemised renewal quote",
        "Unused access is revoked and recurring commitments are visible"
      ]
    ]
  },
  "sources": [
    {
      "url": "https://www.screenconnect.com/",
      "facts": "Official product identity, capability boundaries, commercial access or licensing conditions used in the relevant product column."
    },
    {
      "url": "https://www.screenconnect.com/pricing",
      "facts": "Official product identity, capability boundaries, commercial access or licensing conditions used in the relevant product column."
    },
    {
      "url": "https://www.logmein.com/products/resolve",
      "facts": "Official product identity, capability boundaries, commercial access or licensing conditions used in the relevant product column."
    },
    {
      "url": "https://www.logmein.com/features/resolve/free-rmm-software",
      "facts": "Official product identity, capability boundaries, commercial access or licensing conditions used in the relevant product column."
    },
    {
      "url": "https://www.logmein.com/pricing/resolve",
      "facts": "Official product identity, capability boundaries, commercial access or licensing conditions used in the relevant product column."
    }
  ],
  "relatedLinks": [
    {
      "path": "/guides/software-buying-checklist/",
      "title": "Turn the shortlist into an acceptance checklist"
    },
    {
      "path": "/guides/software-total-cost/",
      "title": "Include operating resources and renewal commitments"
    }
  ]
}